Frequently Asked Questions
Got a question about our tour booking software? Take a look below at our most common questions.
Yes, you can choose to either have the guest pay the booking fee on checkout. The booking fee will show up under "Taxes & fees" during the booking process.
Alternatively, you can opt to have the booking fee included in your tour price and the customer will never know about it.
You can set either option in your company account settings.
Yes, you can access settings for both tours and charters to control how much space there is per schedule.
You can also control availability and start time on a per day basis for one off events or even full weekly schedules. You have total control.
No, you can start and stop whenever you wish.
No, we don't charge any monthly fee or setup fee. To learn more, take a look at our pricing page >>>
Yes, our booking system is mobile device friendly. You can also download our app for IOS and Android.
Yes, we can setup multiple users on your account and it's free to have more than one user!
Yes, we break down permissions into 4 options:
- Basic (Can only see schedule, availability and make bookings).
- Manage Tours (Can access settings for tours and charters to make schedule & availability changes).
- Account Settings (Can access global account settings to make company wide changes).
- Reporting (Can access and download reports for users, transactions, tours and charters)
A user can by default only have the basic permission or be given any of the above options.
No, that booking would be free. We only charge a booking fee when we process a credit card payment for you.
Yes, absolutely. A member of our team will jump in to help get you setup. Just ask!
